Shipping Policy – Kithec

At Kithec, we know you’re eager to get your hands on the perfect pieces for your family—whether it’s a pair of limited-edition Ronnie Fieg sneakers for him, a cozy sweater for the kids, or a sleek handbag for her. Our shipping process is designed to balance speed (next-day shipping, 5-day delivery) with care (tailored packaging for apparel, footwear, and bags) and convenience (global free shipping). Below, we break down how we get your order from our warehouse to your door—smoothly, safely, and on time.

1. Order Processing & Shipping Timelines

We prioritize getting your family’s items to you fast, while ensuring they’re packed to stay in perfect condition—especially critical for delicate fabrics, structured footwear (like Ronnie Fieg sneakers), and kid-friendly gear:

1.1 Processing Time

All in-stock items (from women’s dresses to kid’s backpacks, men’s boots to Ronnie Fieg exclusives) are processed within the same day you place your order (if ordered before 5 PM ET) and shipped the next business day. Processing includes:

  • Quality Checks: Verifying sizes (e.g., “Kid’s size 5 jeans fit true to chart”), inspecting for defects (e.g., loose threads on a women’s blouse, scuff-free soles on men’s shoes), and confirming brand authenticity (especially for Ronnie Fieg products).
  • Product-Specific Packaging: Custom packing to protect different item types:
  • Footwear: Ronnie Fieg sneakers and men’s leather boots are packed with shoe trees to maintain shape; kid’s shoes get extra padding to prevent scuffs during transit.
  • Apparel: Delicate fabrics (like women’s silk scarves) are wrapped in tissue paper; kid’s clothing is folded neatly to avoid wrinkles (no harsh creases!).
  • Bags & Accessories: Structured handbags are stuffed with tissue paper to keep their shape; kid’s backpacks have zippers secured to prevent tangling.

Processing excludes weekends (Saturday/Sunday) and major holidays (Christmas, Thanksgiving, New Year’s Day)—orders placed on these days will start processing on the next business day.

1.2 Delivery Time

Once shipped, estimated delivery is within 5 days to any destination worldwide. This timeline accounts for:

  • Standard global shipping (e.g., 2-3 days for U.S. domestic orders, 3-5 days for EU/Canada, up to 5 days for remote regions like Australia).
  • Customs clearance (for international orders): We include all necessary documentation (e.g., product authenticity certificates for Ronnie Fieg, duty-free declarations where applicable) to speed this up—no extra delays for paperwork.

Note: Rare disruptions (e.g., extreme weather, carrier backlogs during back-to-school season) may extend delivery by 1 day. We’ll email you immediately if your order is affected, with a revised timeline and tracking updates.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country (from the U.S. to Japan, Brazil to Germany). Whether you’re buying one pair of kid’s socks or a full family outfit (Ronnie Fieg sneakers + women’s dress + kid’s jacket), shipping is always free.

2.1 Carrier Partnerships

We work with trusted global carriers (UPS, FedEx, DHL, and local postal services) to match your order to the most reliable, fast route:

  • For time-sensitive items (e.g., limited-edition Ronnie Fieg drops, kid’s school uniforms): We prioritize carriers with expedited tracking (e.g., DHL for EU orders) to ensure on-time delivery.
  • For bulkier items (e.g., men’s winter boots, kid’s travel backpacks): We use carriers with experience in handling larger packages (e.g., UPS for U.S. orders) to avoid damage.
  • The carrier will be listed in your shipping confirmation email—along with a direct link to their tracking page, so you can check progress anytime.

3. Shipment Tracking & Confirmation

You’ll never have to guess where your family’s items are—we keep you updated every step of the way:

3.1 Shipping Confirmation

Within 24 hours of your order shipping, you’ll receive an email (to the address used at checkout) with:

  • Your unique tracking number.
  • Carrier name and a direct link to track your package.
  • Estimated delivery date (adjusted for your location—e.g., “Your Ronnie Fieg sneakers will arrive Tuesday”).

If you don’t see the email, check your spam folder (labeled “Kithec Shipping Update”)—or email [email protected] with your order number to resend it.

3.2 Tracking Your Package

Use the tracking number on the carrier’s website to view real-time updates:

  • “In Transit”: Your package is moving between warehouses or heading to your region (e.g., “Kid’s backpack is now in Chicago, en route to New York”).
  • “Out for Delivery”: Your items will arrive that day (carriers typically deliver between 9 AM–8 PM local time—perfect for catching the kids’ after-school pickup).
  • “Delivered”: Confirm with household members/neighbors—carriers may leave packages in secure spots (e.g., a porch, mailroom) if no one is home.

Troubleshooting: If tracking shows “no information” after 24 hours, wait 1 more day (tracking data can take time to sync) or email us—we’ll verify the shipment status with the carrier, especially for high-priority items like Ronnie Fieg sneakers.

4. Address Requirements & Changes

A complete, accurate address is key to on-time delivery—especially for items your family needs quickly (like kid’s school shoes or a women’s work bag):

4.1 Required Address Details

At checkout, include:

  • Full name (matching your payment method—critical for verifying international orders).
  • Street address (with apartment/unit number—e.g., “789 Style Ave, Apt 3C” instead of “789 Style Ave”).
  • City, state/province, postal/zip code (double-check for typos—e.g., “90210” vs. “90211” for Los Angeles).
  • Country (mandatory for global shipping—no abbreviations!).
  • Phone number (optional but helpful—carriers may call to confirm delivery for large items like men’s winter coats or kid’s stroller bags).

4.2 Address Changes

We can update your shipping address only if your order hasn’t been processed (within 12 hours of purchase). To request a change:

  1. Email [email protected] with your order number and new address (include every detail—no shortcuts!).
  2. We’ll confirm the update within 6 hours—if processing has already started (e.g., your Ronnie Fieg sneakers are packed for shipping), we’ll work with the carrier to redirect (subject to carrier fees, which we’ll notify you of upfront).

Risk of Incorrect Addresses: If an order is returned to us due to an incomplete/incorrect address, you’ll need to cover reshipping costs (\(10–\)25, depending on location) to send it to the corrected address. We’ll repackage items with extra care (e.g., reinsert shoe trees for men’s boots) to avoid damage during reshipment.

5. Undelivered, Lost, or Damaged Packages

We handle shipping issues quickly to get your family’s items to you—no hassle:

5.1 “Delivered” But Not Received

  1. Check with household members, neighbors, or building management (doormen often hold packages for families).
  2. Verify the delivery address in your order confirmation email (ensure no typos—e.g., “Apt 4B” vs. “Apt 4D”).
  3. Contact the carrier via the tracking link—they can share a delivery photo (if available) or confirm the drop-off spot (critical for apartment buildings with multiple units).
  4. If the package is still missing after 3 days, email us—we’ll file a carrier investigation and either:
  • Reship your order (next-day shipping, free of charge—perfect for urgent items like kid’s birthday gifts).
  • Issue a full refund in USD (processed within 5–10 business days).

5.2 “Undeliverable” Packages

If the carrier returns your order to us (e.g., no one available to accept delivery, address unknown), we’ll:

  1. Email you within 2 days of receiving the returned package.
  2. Offer two options:
  • Reship to a corrected address (you cover reshipping costs only if the error was yours).
  • Issue a full refund (to your original payment method, within 5–10 days).

5.3 Damaged Packages

If your items arrive damaged (e.g., a torn women’s dress, a crushed Ronnie Fieg shoe box, a broken zipper on a kid’s backpack):

  1. Take photos of the damaged item and packaging (include the shipping label—this helps the carrier investigate).
  2. Email the photos to [email protected] within 48 hours of delivery.
  3. We’ll send a replacement (shipped next-day, free of charge) or issue a full refund—no need to return the damaged item (we’ll cover disposal, especially for soiled kid’s clothing or scuffed footwear).

6. Contact Us

For questions about shipping, tracking, address changes, or damaged packages (especially for high-priority items like Ronnie Fieg sneakers), reach out to our team:

Email: [email protected]