Terms of Purchase

Terms of Purchase – Kithec

Welcome to Kithec, your one-stop destination for apparel, footwear, bags, and accessories for the whole family—from men’s Ronnie Fieg sneakers and women’s dresses to kid’s backpacks and toddler shoes. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (kithec.com). By placing an order with Kithec, you agree to these terms—designed to ensure transparency and a smooth experience, whether you’re buying back-to-school clothes for your kids or a new handbag for yourself.

1. Order Placement & Confirmation

When you place an order on Kithec, you’re making an offer to purchase our products (e.g., men’s boots, women’s accessories, kid’s clothing). We reserve the right to accept or decline your order (e.g., if a limited-edition Ronnie Fieg shoe is out of stock, or if there’s an error in pricing/description for a women’s dress).

Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details—such as “Kid’s Size 5 Neon Sneakers” or “Men’s Leather Belt”—and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference, especially for returns or size exchanges.
Order Changes/Cancellations: You may request to change or cancel your order only within 12 hours of placement (before it’s processed for next-day shipping). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a women’s blouse size from M to L, removing a kid’s backpack from the order). Once an order is processed (by the end of the day you place it), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Kithec are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order is processed for shipping (by the end of the day you place it, for next-day delivery).
Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 6 hours to avoid order cancellation—failure to do so may result in your order being removed from our next-day shipping queue, delaying delivery of time-sensitive items (e.g., back-to-school kid’s shoes).

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping process is tailored to protect different product types (e.g., delicate women’s scarves, sturdy men’s boots, kid’s backpacks with zippers) while ensuring timely delivery:

Processing & Shipping Time: All in-stock items (e.g., Ronnie Fieg sneakers, women’s handbags, kid’s jeans) are processed the same day you place your order (if ordered before 5 PM ET) and shipped the next business day. Orders placed after 5 PM ET, on weekends, or major holidays (e.g., Christmas, Thanksgiving) ship on the next available business day.
Special handling note: Fragile or structured items receive extra care—men’s leather boots are packed with shoe trees to maintain shape, women’s dresses are folded in tissue paper to prevent wrinkles, and kid’s backpacks are padded to protect zippers and straps.
Delivery Time: Once shipped, estimated delivery time is within 5 days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance for international orders, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 5 days) occur, especially for urgent purchases (e.g., a gift of Ronnie Fieg sneakers).
Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—critical for ensuring items like kid’s school uniforms or men’s work shoes arrive on time.
Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “456 Style St” instead of “456 Style St, Apt 7B”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies, and we’ll repackage items with extra care (e.g., reinserting shoe trees for men’s boots) for reshipment.

4. Returns & Refunds

We want you to love your Kithec purchases—but if a product doesn’t fit (e.g., kid’s shoes are too small) or match your style (e.g., a women’s bag isn’t what you expected), our 60-day return policy ensures a hassle-free process:

4.1 Eligibility for Returns

To qualify for a return, items must:

Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
Be in original condition: unused, unwashed, and undamaged—with all original tags, packaging, and accessories intact. This includes:
Footwear (e.g., Ronnie Fieg sneakers, men’s boots): Original shoe boxes, dust bags, and extra laces (if included). No scuffs on soles or wear marks.
Apparel (e.g., women’s blouses, kid’s jeans): Tags attached, no stains, tears, or alterations (e.g., hemmed pants).
Bags & Accessories (e.g., women’s crossbody bags, men’s wallets): Original dust bags, hardware (e.g., zippers, buckles) intact, no scratches or signs of use.

Items with evidence of wear (e.g., stretched kid’s sweater cuffs, scuffed men’s shoe soles) or missing parts (e.g., a women’s scarf’s tag) will disqualify the return.

Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued Ronnie Fieg styles, clearance kid’s jackets) are non-returnable—this is highlighted before you add the item to your cart.

4.2 How to Initiate a Return

Email [email protected] with:

Your order number.
The item name (e.g., “Ronnie Fieg Men’s Size 10 Sneakers,” “Women’s Canvas Tote Bag,” “Kid’s Size 4 Denim Jacket”).
A brief reason for return (e.g., “Size too small for kid’s shoes,” “Color doesn’t match women’s dress”)—this helps us refine our product lineup.
Photos (if helpful): For fit issues (e.g., a picture of how the men’s boots fit), damage (e.g., a torn women’s blouse), or style mismatches—this speeds up eligibility checks.

We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and product-specific packing tips:

For footwear: Use the original shoe box to prevent scuffs—place tissue paper inside to maintain shape.
For apparel: Fold neatly (don’t hang) to avoid wrinkles—use the original plastic sleeve if available.
For bags: Stuff with tissue paper to keep structure—place in the original dust bag.

Pack the item securely (avoid using tape directly on product tags or boxes), attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records, as we’ll need it to verify delivery to our warehouse.

4.3 Refund Processing

Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we’ll issue a full refund in USD to your original payment method.

Inspection Focus: For different product types, we check:
Footwear: Soles for scuffs, shoe boxes for damage, tags for removal.
Apparel: Fabric for stains/tears, tags for intactness, sizing labels for authenticity.
Bags & Accessories: Hardware for scratches, zippers for functionality, dust bags for inclusion.
Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for assistance.
Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

Availability: All products on our website (from Ronnie Fieg sneakers to kid’s socks) are subject to stock constraints. If an item you ordered becomes out of stock after purchase, we’ll notify you via email within 2 business days and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available, with next-day shipping once in stock, and priority processing to make up for delays).
Pricing Accuracy: We strive to display accurate prices (in USD) for all products, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 24 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Kithec is not liable for:

Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes, weather—especially impactful for time-sensitive items like kid’s school clothes).
Damages to items during shipping (we’ll replace or refund damaged products per our return policy—just email [email protected] with photos of the damage).
Errors in order details (e.g., incorrect size for women’s jeans, wrong color for men’s accessories) caused by incorrect information provided at checkout.
Loss of use or indirect damages (e.g., missed events due to delayed delivery of Ronnie Fieg sneakers) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking Ronnie Fieg sneakers, returning kid’s shoes), or refunds, please reach out to our team:

Email: [email protected]