Refund Policy – Kithec

At Kithec, we want every piece you bring home—whether it’s a pair of Ronnie Fieg sneakers for him, a tailored dress for her, or a durable backpack for the kids—to fit your style, size, and life. Our Refund Policy is designed to make returns stress-free, with the same convenience as our global free shipping and fast delivery (next-day shipping, 5-day arrival). Below, we break down eligibility rules, how to start a return, and what to expect for refunds—so you can shop for the whole family with confidence.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Kithec purchase must meet these criteria—tailored to the unique needs of apparel, footwear, bags, and accessories:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date using your order’s tracking number, aligned with our 5-day delivery timeline).
  • Original Condition & Completeness: The product must be unused, undamaged, and in its original state—with all tags, packaging, and accessories intact. This includes:
  • Footwear (e.g., Ronnie Fieg sneakers, men’s boots, kid’s shoes): No scuffs on soles, no wear marks on uppers, original shoe boxes (uncrushed), dust bags, and extra laces (if included).
  • Apparel (e.g., women’s blouses, men’s shirts, kid’s jeans): Unwashed, no stains or tears, tags attached (including brand tags like Ronnie Fieg’s), and no alterations (e.g., hemmed pants, removed buttons).
  • Bags & Accessories (e.g., women’s crossbody bags, men’s wallets, kid’s hair clips): No scratches on hardware (zips, buckles), original dust bags, and all small parts (e.g., bag straps, wallet card slots) intact.
  • Lifestyle Items: Products like reusable tote bags or travel organizers must be unused, with original packaging and no signs of wear.

Items with evidence of use (e.g., stretched kid’s sweater cuffs, faded women’s dress fabric) or missing components (e.g., a men’s belt’s buckle) are ineligible for refunds.

  • Non-Final Sale Items: Only regular-price products are eligible. “Final Sale” styles (clearly marked on the product page—e.g., discontinued Ronnie Fieg colorways, clearance kid’s jackets, open-box bags) are non-returnable—this is highlighted in red before you add the item to your cart.
  • Proof of Purchase: You must provide your original order number (found in your order confirmation email) when initiating a return—critical for verifying your purchase and processing refunds quickly.

2. How to Initiate a Return

Returning your Kithec items is hassle-free—we cover return shipping (no extra cost, thanks to our global free shipping policy) and provide guidance to protect different product types:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number (e.g., KIT-2025-789).
  • The item name (e.g., “Ronnie Fieg Men’s Size 10 Sneakers,” “Women’s Linen Midi Dress,” “Kid’s Size 5 Backpack”).
  • A brief reason for return (e.g., “Size too small for kid’s shoes,” “Color doesn’t match women’s wardrobe”)—this helps us refine our collections (e.g., adjusting sizes for men’s boots, adding more color options for Ronnie Fieg drops).
  • Photos (if needed): For fit issues (e.g., a photo of how the men’s jeans fit), damage (e.g., a torn women’s scarf), or defects (e.g., a broken zipper on a kid’s backpack)—this speeds up eligibility checks.
  1. Receive Custom Instructions: We’ll reply within 24 hours with a prepaid return shipping label and product-specific packing tips to avoid damage:
  • For footwear: Place shoes in their original box (use tissue paper to maintain shape), then pack the box in a larger shipping bag to prevent crushing (critical for Ronnie Fieg sneakers’ limited-edition boxes).
  • For apparel: Fold neatly (don’t hang—hanging can cause wrinkles) and place in the original plastic sleeve (if available); avoid using tape directly on fabric.
  • For bags: Stuff with tissue paper to keep structure (prevents sagging), place in the original dust bag, then pack in a padded envelope or box.
  1. Ship the Item: Attach the prepaid label to your package (ensure the old shipping label is covered if reusing a box), then drop it off at the designated carrier location (e.g., UPS, FedEx). Keep the return tracking number for your records—we’ll use it to confirm when your package arrives at our warehouse.

3. Refund Processing Timeline & Details

Once we receive and inspect your returned item (with extra care for delicate or high-value products like Ronnie Fieg sneakers), we’ll issue your refund quickly:

  • Inspection Period: Our team reviews returned items within 3-5 business days of delivery to our warehouse. For different product types, we focus on:
  • Footwear: Checking soles for scuffs, uppers for wear, and boxes for damage (especially for limited-edition Ronnie Fieg styles).
  • Apparel: Verifying tags are intact, fabric is unstained/undamaged, and no alterations have been made (e.g., checking hems for sewing marks on women’s pants).
  • Bags & Accessories: Testing hardware (zips, buckles) for functionality, checking for scratches, and ensuring all parts are included (e.g., a bag’s removable strap).
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times (e.g., credit cards often take 7-10 days, PayPal 5-7 days). If you don’t see the refund after 10 days, contact your bank first (delays usually happen on their end), then email [email protected] with your order number and refund reference (if provided).
  • Refund Exclusions: We do not refund gift wrapping fees (if you added this service at checkout) or third-party charges (e.g., bank transfer fees, currency conversion fees from your payment provider). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the needs of family-focused shopping and special products like Ronnie Fieg exclusives:

  • Defective or Damaged Items: If your item arrives with a manufacturing defect (e.g., a loose stitch on a women’s dress, a faulty sole on men’s boots) or is damaged in shipping (e.g., a crushed Ronnie Fieg shoe box), email us at [email protected] within 7 days of delivery. Include photos of the issue and your order number—we’ll either:
  1. Send a free replacement (shipped next-day, matching our standard shipping timeline) with no need to return the defective item (we’ll cover disposal).
  2. Issue a full refund in USD—your choice.
  • Incorrect Items: If we accidentally send the wrong product (e.g., a size 8 women’s shoe instead of size 7, a black men’s wallet instead of brown, or a non-Ronnie Fieg sneaker instead of the limited-edition pair you ordered), we’ll cover all return and reshipping costs. Email us with your order number and photos of the incorrect item—we’ll send the right product immediately (next-day shipping) and provide a prepaid label for the wrong item.
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact [email protected] to discuss. Store credit never expires and can be used on any Kithec product, from kid’s clothing to Ronnie Fieg’s latest footwear.
  • Gift Returns: If you received a Kithec item as a gift, you can still return it (within 60 days of delivery) using the gift giver’s order number. Refunds will be issued to the original purchaser (the person who paid), and we’ll notify them when the refund is processed. If you’d prefer store credit for yourself, email us with the gift receipt (if available) and we’ll adjust the refund method.

5. Frequently Asked Questions (FAQs)

Q: Can I exchange a product instead of getting a refund?

A: We currently process refunds only, but you can use your refund to purchase a different size/style—our global free shipping applies to new orders, and we ship in-stock items next-day (perfect for replacing a kid’s shoe that’s too small or a Ronnie Fieg sneaker in the wrong color).

Q: What if my return package gets lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need to wait for the package to be found.

Q: Are Ronnie Fieg products eligible for returns?

A: Yes—regular-price Ronnie Fieg items (not marked “Final Sale”) can be returned within 60 days, as long as they’re in original condition (no scuffs, intact boxes, all tags). Limited-edition Ronnie Fieg drops follow the same policy—we just ask for extra care when packing to protect their exclusive packaging.

6. Contact Us

For questions about returns, refunds, defective products, or Ronnie Fieg-specific return concerns, reach out to our team:

Email: [email protected]